6Modules in scope
4Milestones signed
97%Health checks green
11Support items closed
- Al Manara Shamkha QMS on a live campus desk
- IQHealthOS and school ERP as operating patterns
Delivery line 03 · track
Support & Maintenance
in Dubai, Abu Dhabi & the UAE.
Ongoing maintenance, support, and roadmap delivery for existing platforms.
- 3 tracks
- 4 live hosts on this line
- 54 hosts in the house
- Dubai · Abu Dhabi · Pakistan
Al Manara Shamkha reception on the ATIQ QMS stack.
- Campus QMS
- Clinical OS
- School ERP
- Shop OS
Support & MaintenanceSupport & MaintenanceDubaiAbu DhabiUAEPakistanSLA pathPatchesHealth checks
Tracks
The rest of this delivery line.
Support & Maintenance sits on the software around the workflow line with the other two tracks.
01
Business Software
Internal tools, admin panels, and department systems fitted to the process.
- Workflow modules
- Admin desks
- Department control
Website Redesign
Modernize the public site without losing SEO, URLs, or the offer.
- IA and UX
- Performance
- Content move
Support & Maintenance
Issue triage, enhancements, and uptime checks on what already shipped.
- SLA path
- Patches
- Health checks
This track
How Support & Maintenance is scoped and shipped.
Ongoing maintenance, support, and roadmap delivery for existing platforms.
Options
- Monthly support
- Priority SLA plan
- Roadmap partnership
Benefits
- Stable operations
- Predictable releases
- Lower technical risk
Deliverables
- Issue resolution
- Feature enhancement
- Health and uptime checks
Use cases
- Legacy support
- Ongoing release cycles
- Post-launch optimization
- Monitoring
- Issue triage
- Patch and release workflow
How this line runs
From the desk to a host that stays up.
The same three moves on every engagement in this line.
Sit with the work
The queue, the form, the approval — we design the module around that motion, not a generic admin.
The desk writes the specReplace without a freeze
A redesign or a new internal app that keeps SEO, records, and logins where they already live.
Cutover with a rollbackStay on the host
Fixes, releases, and health checks after go-live — the same house that shipped it still owns it.
Support is a line, not a ticket dump- A campus or clinic desk that runs on a named host
- A rebuilt site that does not throw away search or structure
- A monthly path for patches and the next module
- Custom modules
- Role control
- Next.js
- Observability
- Release cadence
- Admin analytics
Live hosts on this line
Products already posting.
Open a host that already runs this kind of work.
ATIQ QMS
In-person queue management platform for school front offices, reception desks, and visitor flow.
Open live portal
IQHealthOS
Healthcare operating system for clinical, patient-service, and medical operations workflows.
Open live portalIQSchool ERP
ATIQ EduSuite school ERP for admissions, academics, fees, HR, campus services, and group reporting in the UAE and Pakistan.
Open live portal
AtiqRetail AI
Retail and wholesale operating system for barcode counters, carton pricing, credit accounts, tax packs, and shop inventory.
Open live portalDelivery rail
Scope, security, observability, scale.
The same four moves as the rest of the house.
LiveMove 01 · Scope Clarity · 4 milestones signed
01
Scope Clarity
Shippable milestones and explicit acceptance criteria.
- Discovery workshops and requirement framing
- Milestone-based backlog with acceptance criteria
- Change-request handling model
Security Baseline
Access controls, audit trails, and safe defaults.
- Role-based authorization and least-privilege setup
- Secure secrets and environment management
- Audit trails for key workflows
Observability
Structured logs, health checks, and actionable metrics.
- Structured logging strategy
- Health checks for services and dependencies
- Operational dashboards and alerts
Scale Path
Architecture that can grow beyond MVP without rewrites.
- Modular architecture and service boundaries
- Scalable data model and API strategy
- Performance tuning roadmap
Questions teams ask
About Support & Maintenance.
Plain answers for teams comparing web, software, and AI delivery in the UAE and Pakistan.
Do you deliver Support & Maintenance in Dubai and the UAE?
Yes. Support & Maintenance is a track on the Customized Software & Websites line, scoped for operators in Dubai, Abu Dhabi, the UAE, and Pakistan, then posted as a live host.
How is Support & Maintenance scoped?
From the desk that will use it — who signs in, which records stay behind the login, and what has to work on day one. A written scope with Atiq Ul Ehsan, trading as IQSoft, follows.
Is Support & Maintenance available for Pakistan as well?
Yes. The same track language is used in Pakistan and the UAE. Location pages and this service page share the delivery rail, not a separate offshore catalogue.