AI & Chatbots

Grounded assistants for customer support, internal helpdesks, and process guidance.

AI Delivery Framework

From knowledge to reliable outcomes.

We build assistants that are grounded, measurable, and governed. Every rollout combines answer quality, safe fallback behavior, and clear operational monitoring for production use.

KB GroundingConfidence RoutingHuman HandoffContinuous Tuning

Live Operating Metrics

52-78%

Resolution without handoff

< 5 sec

Average first response time

< 18%

Fallback rate target

Weekly

Confidence threshold tuning

AI Command Center

Can you give launch-readiness steps for a customer portal?
I found approved guidance. Low match thresholds trigger clarifying prompts and escalation. Suggested rollout has 5 stages.
Sources: KB #9189, #9177 | Match: High (82%)
Summarize onboarding policy for new enterprise clientsDraft SLA response for delayed integration milestoneRoute this incident to Security or DevOps with reasonGive answer only from approved @IQSoft KB sources

Agent Decision Flow

Every response passes through a deterministic pipeline before it reaches users.

1Intent detected
2Knowledge retrieval
3Confidence scoring
4Policy check
5Answer or escalation
If confidence is below threshold, assistant asks a clarifying question before final response.

KB-First Answers

Answers prioritize approved knowledge base content.

Source Visibility

Every response includes supporting source snippets and confidence.

Safe Fallback

No-result cases return clarifying prompts and category guidance.

Optional AI Lift

External model keys improve phrasing but are never mandatory.

Delivery Blueprint

Operational rollout from pilot to scale

Step 1

Step 1

Step 1

Use-case framing

Step 1

Knowledge shaping

Step 1

Assistant design

Step 1

Pilot and QA

Step 1

Scale and optimize

Support Copilot

Agent-assist answers with grounded source snippets.

  • - Ticket context awareness
  • - Suggested replies
  • - Escalation confidence checks

Customer Self-Service

Frontline assistant for website, portal, and help center.

  • - 24/7 first response
  • - Policy-aware answers
  • - Intent-based routing

Internal Knowledge Agent

Team assistant for SOPs, onboarding, and operations questions.

  • - Department-specific retrieval
  • - Role-aware answers
  • - Process walkthrough prompts

Ready to operationalize AI in one business unit first?

Start with a scoped pilot and scale after KPI validation.

Start AI Pilot

Deploy an AI assistant grounded in your internal knowledge.

Start Project